He has fair skin, short, brown hair and light brown eyes. He wears the uniform worn by crew members which is a white collared T-shirt with a blue logo.
He loves his job and believes in professionalism. To him, work comes before pleasure and wants to make sure that the guests on his tours have the best time. He has a somewhat unhealthy obsession with birds.
Since she's stolen his cap, Chaz is very mad at Audrey. The young girl needs to be very inconspicuous near him, so he won't recognize her.
In Chapter 14, Chaz mentions that he and his wife had a long distance relationship for a long period of time and now are happily married.
He seems to have a crush on Cousin.
Chaz is Carmen's brother-in-law.